Delete your account and data
“I want to…” (i12) · developer: i12
Deleting your account really deletes it. It is not a deactivation and not a hidden state. Use whichever of the two routes below suits you.
Route 1 — in the app (recommended)
- Open the “I want to…” app.
- Go to Settings → Account → Delete account.
- Confirm when prompted.
Deletion happens the moment you confirm. There is no waiting period, and it cannot be undone.
Route 2 — by email (if you have removed the app or cannot sign in)
Send an email from the address you signed up with. “Please delete my account” in the body is enough.
It must come from the address you registered with, so we can tell it is you. Once verified we delete the account within 30 days — usually within a few days — and email you to confirm. If you write from a different address we may have to ask for more verification first.
What gets deleted
All of this goes with the account:
| Data | Outcome |
|---|---|
| Your account and sign-in credentials | Deleted |
| Email address, display name, handle, profile image | Deleted |
| Group memberships | Deleted — you leave every group |
| Every press you have made (time, position in the queue, cancellations) | Deleted |
| Your link to rounds you opened or ended | Deleted |
| Availability, notification preferences, mute settings | Deleted |
| All device push tokens | Deleted — notifications stop |
| Invite codes you created | Deleted — they stop working immediately |
| Your block list and reports you filed | Deleted |
A group you owned does not disappear. Ownership passes automatically to one of the remaining members so everyone else can carry on. If you were the last member, the group and its records are deleted along with you.
Does anything remain?
| Item | How long | Why |
|---|---|---|
| Copies inside database backups | Up to 30 days | Backups are point-in-time snapshots; the copy falls away as that backup ages out of retention. |
| IP address and timestamp in server access logs | Up to 90 days | Fault diagnosis and abuse prevention. Not linked to an account once the account is gone. |
| Reports other people filed about you | Deleted with the account | — |
| Records the law requires us to retain | The period that law specifies | Only where such a record exists. |
Nothing else remains. We do not keep data from deleted accounts for statistics or for any other purpose.
Things you can do short of deleting
- Just turn notifications off — per group, or mute for a set period.
- Leave one group — from that group’s screen; the rest are unaffected.
- Set yourself to away — keeps the account, takes you out of the count.
- Turn off handle search — strangers cannot find you (it is off by default anyway).
If something goes wrong
If deletion does not work, or the confirmation email does not arrive, tell us at [email protected]. For privacy questions write to [email protected]; the full detail is in the privacy policy.